Attorney Michael de Broglio on: South Africa, Law, Politics, Attorneys, Sport, Photography, Technology, Gadgets, Media, Crime, Road Accidents Fund,
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Department of Home Affairs - great service at Randburg
Government departments are not generally associated with fantastic service, but I must say that the Randburg branch of the Department of Home Affairs really try hard. I am not saying that the applications I am busy with there have been resolved successfully, but they certainly assist you in terms of not waiting very long and of friendly service. The staff members seem to get on well with each other, rotating through different positions – for example the guy who does the fingerprints might be assisting on the computer the next day and that also means that they invariably have learnt a few other skills, which is always so important. I like people who work in different departments in my firm to at least be aware of the entire process, and to have helped out with different things from time to time because having knowledge of the whole process which your company does will always make you a better employee. I can say that I would certainly rather drive to the Department of Home Affairs in Randburg and try and be assisted there than to pick up the phone to SAA or to try and log into their website.
Posted by Michael de Broglio on Monday 29-Jul-13
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Comments
Tony said:
on Thursday 21-Jul-16 11:11 AM
As a Randburger I have been going to Randburg Homeaffairs for over a decade. I have never been mistreated or received bad service. They are helpful and polite. If you want good customer service, be a good customer.
Porai said:
on Friday 21-Aug-15 01:32 AM
Terrible service, experience. Difficult and rude and don't even understand their own system. I actually feel they sabotaged me. I will never ever use them. Roodepoort beats them by far. They should go for lessons to learn about how to work and treat clients. Total disgrace.
Emmanuel said:
on Tuesday 07-Oct-14 09:10 AM
Great service at Randburg Home Affairs, I wish all government departments can learn from thier colleagues in Randburg Home Affairs. Hands up to them.
Godsend said:
on Tuesday 15-Jul-14 04:24 PM
I will like to add my 2cent lol. I visited the branch,on the 13th March 2014. The warm welcome was amazing. You get helped,while you sitting in the que. The smile,the warmest greetings ever. You feel the love,from the photographer. Thumbs up for Ubuntu in all of you.
Lish said:
on Monday 27-Jan-14 06:42 AM
If i stay in the east rand will it be possible to attend the Randburg branch to apply for a new ID?
Lish said:
on Monday 27-Jan-14 06:40 AM
If i stay in the east rand is it possible for me to go to the randburg branch and apply for my ID?
Mansoor Rasool said:
on Wednesday 30-Oct-13 05:46 PM
I also really commend the services offered to us by Randburg HA Office.
Cherise said:
on Tuesday 30-Jul-13 09:12 AM
I agree with Salomie , home affais in Randburg is a pleasure I have been there before and have no complaints.
Sarah said:
on Tuesday 30-Jul-13 09:06 AM
I am glad to hear that some home affairs is really trying to provide great customer service, well I hope they teach all the other branches all over SA to do the same.
thembi said:
on Tuesday 30-Jul-13 08:37 AM
Do hope Home Affairs branches all over South Africa can learn how to offer a good service to the nation.
salomie said:
on Monday 29-Jul-13 03:34 PM
I have to agree that Home Affairs in Randburg is a pleasure to attend.
Catherine said:
on Monday 29-Jul-13 03:27 PM
That is encouraging to hear especially since we are talking about government departments.Other government departments could learn a thing or two from them.
Benita said:
on Monday 29-Jul-13 02:40 PM
I hate having to go into any Home Affarirs
Brumilde said:
on Monday 29-Jul-13 01:47 PM
One out of many. i can;t stand to go into these places.
Thabitha said:
on Monday 29-Jul-13 01:44 PM
I also think it's a good idea to know the whole process of the company.
Yolandi P said:
on Monday 29-Jul-13 01:36 PM
They have provided good service for the last couple of years and its never a headache to apply for or collect your documents. It goes to show that governmental departments can run smoothly if people are comitted to their work.
Sinead said:
on Monday 29-Jul-13 01:31 PM
I must agree. I applied for my ID there and the service was great... Glad to see it hasn't changed
Sorea said:
on Monday 29-Jul-13 01:21 PM
I have not yet been to the Randburg Home Affairs, but the one in Krugersdorp is also absolutely fantastic. I have never had any problems with their service. Maybe there is one government department that tries overall.
Bianca said:
on Monday 29-Jul-13 11:46 AM
Home Affairs Randburg is the most efficient I have ever experienced. The queues are relatively the same as other Home Affairs offices but the difference is the manner in which your request is dealt with - what a pleasure! Randburg HA is a cut above the rest!!
Johannesburg based attorney specializing in personal injury matters including Road Accident Fund claims and medical negligence matters. My interests include golf, reading and the internet and the way it is constantly developing. I have a passion for life and a desire for less stress!
