My IT company insisted a year ago that I must upgrade to fibre, telling me that the Internet connection would be far superior to the ADSL, which we then had and which was running at about 5 or 6Mbs.  I did the move, which was obviously more expensive, and MWeb supplied the service to us on Neotel lines.  They have recently been bought out by Internet Solutions.  

I have a 5Mbs internet line with MWeb and there is the first problem – because they have been advertising a 10Mbs line for the same price that they charge me for the 5Mbs line – but did they upgrade me to it, when after all I was paying enough for the 10Mbs line?  No.  That is a poor show in the first place. Worse, our 5Mbs line has been running at 1Mbs and for a week after reporting it, despite attending at their offices, meeting with them, making phone calls, e-mailing them, etc – all that happens is we get told, what they obviously think is a magic word – called “escalate” as in our problem will be escalated to the next level and they will escalate the issue to the next level of staff. We never get to hear from the “next level” of staff, or the people that my problem is escalated to, and yet the problem continues.  The most irritating part of it is of course I was told by the IT company that once you are on fibre, you don’t have any of the inconsistencies and problems that can be associated with ADSL!   Well, my fibre works like a snail and MWeb so far has been the champions of escalation, but I don’t want my problem escalated, I want my problem fixed.