Attorney Michael de Broglio on: South Africa, Law, Politics, Attorneys, Sport, Photography, Technology, Gadgets, Media, Crime, Road Accidents Fund,
Divorce, Maintenance, Personal Injury, Medical Negligence
I always tell my staff that their currency should be compliments from clients. At the end of the day, and I have written about this before, if you strive for customer excellence, money will follow eventually, however long it takes. You cannot advertise, give poor service and expect to do well and there is no advertising than is better than word of mouth.
That is why, one’s favourite currency, and of course it is nice to get one’s salary at the end of the month as well because it comes in handy for paying the bills, is the thank you’s and the compliments that you get. I was particularly happy with a recent survey we did of clients, which across 358 clients returned a result that 99.2% of our clients are impressed with the service of de Broglio Attorneys.
Posted by Michael de Broglio on Monday 12-Sep-16
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Comments
Nicolle said:
on Tuesday 04-Oct-16 04:44 PM
The mantra of the first ever law firm I worked for was: "Client is King!" This is a mantra that I have, and always will carry with me. It's fulfilling to know de Broglio clients are grateful and appreciative for our work and effort.
Sally said:
on Monday 03-Oct-16 08:25 AM
It is always nice to receive positive feedback but one needs the negative feedback as well in order to know in which area you need to work harder. Well done team De Broglio
Cornelie said:
on Wednesday 28-Sep-16 09:57 AM
Its always nice to get posstive feedback then you know you are doinging something wright, even if it is negative then you know where is the places you need to work on.
brumilde said:
on Wednesday 28-Sep-16 09:02 AM
That is an awesome outcome for De Broglio. Good Team work and rules are the key. Yes you do get cases with difficult clients and you try your best to handle each situation as it comes
Liesl said:
on Tuesday 20-Sep-16 10:09 AM
Great results and as a business man these type of figures are important for your business. It certainly is a great contributor to you leading the market in your field. One of my previous employers, a large corporate company, had an internal course which they outsourced but everyone had to attend the 5 day course called "Business as Unusual". It was customer related and extremely insightful. The long and short of it was basically providing a service that doesn't just make you part of a franchise of a flooded industry providing the same as everyone else but developing a mindset and service that makes you stand out in your field.
Jessica M said:
on Tuesday 20-Sep-16 09:02 AM
I always believe in great customer service in order to succeed in any business. I also believe that if your employees are happy, they will produce better results as well.
Alexis said:
on Friday 16-Sep-16 02:57 PM
It is awesome to have such great feedback from clients and it shows that something is being done correctly. I think that this survey was an excellent idea to just show you where your company is and where improvements can be made if needed
Sarah said:
on Friday 16-Sep-16 10:16 AM
Well done everyone. keep up the great work and I am very glad our clients are happy with us. I agree with Brenda van Berg word of mouth is the best advertising
Zanell said:
on Thursday 15-Sep-16 03:58 PM
Proud to be a part of De Broglio, great results
Joyce said:
on Wednesday 14-Sep-16 04:38 PM
I think it is a pleasure to get such result from clients. Well done De Broglio's team.
tamzyn said:
on Wednesday 14-Sep-16 08:04 AM
What a great result, well done everyone.
Tamaryn said:
on Tuesday 13-Sep-16 03:49 PM
Such positive feedback and wonderful to see!
Melissa said:
on Tuesday 13-Sep-16 08:39 AM
It is important to have a good reputation, especially if it shows the companys ethics. Providing an efficient service-customer base gives a good image of the company and clients will even refer their friends, providing a better working service.
Daniella said:
on Monday 12-Sep-16 04:51 PM
Great customer service is key to being sucessful without customers there is no business.
lucretia said:
on Monday 12-Sep-16 04:38 PM
Positive feedback is always good to see. If the saying what you give out, you get back is true, then De Broglio is doing it right. One will always have the odd unhappy client no matter how hard you try but as long as the good far out ways the bad then one is on the right path, which clearly De Broglio is on. Congratulations to all at De Broglio's for the work put out there.
Natasha said:
on Monday 12-Sep-16 04:29 PM
Well done De Broglio its nice to get clients that is happy
Angelique Jurgens said:
on Monday 12-Sep-16 02:51 PM
It is so important to keep clients happy because at the same time - you stay happy. Hearing a happy client with a compliment or even getting a compliment from your boss or any gratitude from anyone who walks across your path really does change your entire day and makes getting up early for work etc all worth it. It gives those bad days a kick in the butt! I have always said this but I am truly proud of the company I work for and the results and changes we make in people's lives. It is amazing to work for a company that strives to give clients the absolute best customer service we possibly can. It is equally awesome to have a boss who always listens to both sides of the stick - i.e. that one difficult clients "complaint" or frustrations are always followed up on and its great when you have a boss who "has your back". #ProudTeamMember
daria said:
on Monday 12-Sep-16 02:49 PM
Great job De Broglio team. That is a great result.
Angelique P said:
on Monday 12-Sep-16 02:47 PM
It's always nice to get good feedback.
99.2% is very good. Well done to everyone.
Mathilda said:
on Monday 12-Sep-16 02:42 PM
I must say its a great feeling when a customer is satisfied and they give you a complement, then again you cant always satisfice every client but we will always try our best to keep De Broglios name high and give our best, sometimes you just have to work a little bit harder to get that amazing result so well done to everyone
Nikita said:
on Monday 12-Sep-16 01:44 PM
It is impossible to please everyone so the fact that we are so close is an amazing achievement! Positive feedback from clients is so encouraging!
Bianca said:
on Monday 12-Sep-16 01:30 PM
It is always extremely satisfying to me to receive a compliment/s from our client/s. To know that you are appreciated for the difference that your work makes in someone's life is extremely fulfilling to me.
helen said:
on Monday 12-Sep-16 12:17 PM
From 358 people commenting on service only 3 are not happy. It is great result, well done to De Broglio team and system! I am very proud to be part of De Broglio team. We are not selling any products to public, our clients are very different and difficult market. To make this market happy it is not so easy.
Sandra said:
on Monday 12-Sep-16 09:43 AM
Positive results. Customer service is important and creates an image. Happy for the De Broglio team and would like to see the positive comments people have written
charlotte said:
on Monday 12-Sep-16 09:13 AM
Client service is of the utmost importance, especially "after sales" client services. People tend to think that client services end once the customer has bought your goods, or a matter has been settled. But sometimes, the customer just needs that little extra service from you which will leave a lasting impression....
Latoya said:
on Monday 12-Sep-16 09:00 AM
Its so nice to see such Great results. All thanks to the De Broglio Team. Soon we will get up to 100%.:)
Lourien said:
on Monday 12-Sep-16 08:58 AM
There will always be something to improve on or a new and easier way to improve the client satisfaction rating, and it is very difficult to get a 100% in an overall service, but it is possible with constantly trying to change and improve. The 99.2 % status is absolutely great.
Brenda van den Bergh said:
on Monday 12-Sep-16 08:50 AM
I have to agree that when you feel appreciated, and your work is complimented, you feel more motivated to do better. A bad review is extremely demotivating, but when you are praised and lifted up and encouraged, it just changes a persons mind set and makes them just want to achieve more.
Word of mouth is an excellent advertising tool and that is what makes a strong business stand firm.
Kaylee said:
on Monday 12-Sep-16 08:49 AM
Such a fantastic result! I can't wait until we get to 100%
Thabitha said:
on Monday 12-Sep-16 08:40 AM
Job well done to De Broglio team keep it up and keep on serving the best to our clients
Prishani said:
on Monday 12-Sep-16 08:25 AM
I can truly say that I am proud to be a part of a firm that prides itself on excellent customer service, getting feedback from clients is always helpful and definitely a big motivating factor for many staff.
Jessica Apfel said:
on Monday 12-Sep-16 08:02 AM
It is truly fulfilling when a client shows gratitude for the hard work and effort that you have put in for them. The survey results are really great and I am happy to be part of the team that yields such fantastic feedback!
Johannesburg based attorney specializing in personal injury matters including Road Accident Fund claims and medical negligence matters. My interests include golf, reading and the internet and the way it is constantly developing. I have a passion for life and a desire for less stress!
