Attorney Michael de Broglio on: South Africa, Law, Politics, Attorneys, Sport, Photography, Technology, Gadgets, Media, Crime, Road Accidents Fund,
Divorce, Maintenance, Personal Injury, Medical Negligence
I must say that obviously it is always good to earn money for the work that you do, but my staff and I find it so motivating when clients send us a thank you for handling their claim against the Road Accident Fund. Sometimes the thank you is not well written, but it is from the heart and it is special anyway, and on other occasions we receive beautiful references like the one I have included below in this blog article:
“Dear Michael,
My life has been changed by a motto… “We get results”
When I was involved in a motorbike accident with a broken hip, broken pelvis, multiple broken ribs, injured my lower back and various small injuries, my wife consulted your company and a de Broglio representative visited me at my residence. In your mail you expressed your concerns and how many people perceive attorneys, when people heard that I did not claim directly from the RAF they said I’m silly and referred to attorneys as those people. There is not only a boundless difference between de Broglio attorneys and the rest (those people) but as stated, you get results. Your services gave me time to recuperate, not worrying about the legal process or just leaving it altogether but saved me the headaches that goes with legislation, the court system and needless to say that it is not my field of expertise.
I was bedridden, in pain and looking at my best friend at the time for three months … my bedroom roof, I’m not sure whether it spoke to me from time to time but I’ll blame that on the medicine. When I got stronger I diligently went to all your scheduled appointments, some twice a week. I never missed one appointment and must be honest, I did not expect the results which followed, I received my second pay-out today. I totally commend and agree that de Broglio is not just one of “those” attorneys and as stated in your communication, if people do what is expected of them they will get results. My accident was on the 20th of Jan 2014 and as stated, I already received my second pay-out.
I received claim status updates almost weekly and I’m never in the dark about the process or the status of my claim and talking about sufficiency, de Broglio Attorneys took it even further checking with the HPCSA whether my injuries were serious or not.
I truly thank you and your whole team from my heart for your friendly and professional service. For as long as I live my story and the journey with de Broglio will be spoken of as the finest attorney / client relationship. I would like to once again commend and thank de Broglio’s whole team for an astonishing result in my case against the RAF.
Kind Regards
Chris”
Posted by Michael de Broglio on Monday 27-Mar-17
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Comments
brumilde said:
on Wednesday 05-Apr-17 09:20 AM
i must say i do enjoy the thank you letters/email we get from clients, obviously they cant name each and every staff member that works with their matter, as allot of behind the scene work goes into each and every file. but it is really nice, and makes you want to worker harder for that client if they are thankful for everything de broglio does. at the end of the day we work hard for the client to get results and a client that doesn't moan and give us resistance makes us enjoy the matter and the business/client relationship so much more easy
Lourien said:
on Tuesday 04-Apr-17 12:22 PM
Receiving a letter like this from a client is always enlightening, its about how we all played an important roll in their lives which certainly makes every days work worth while. We don't only help the clients but their family as well. Its very hard to see someone who had it all a good job, a healthy life stile and a wonderful family, having go through a life changing experience and how it impacts the rest of their lives. When working on matters we give it our all to get the best possible results for every client and giving them a brighter future.
tersia said:
on Monday 03-Apr-17 03:58 PM
I must say that I do enjoy reading all the thank you emails that client's sent us. It surely is a boost to work even more harder and does make a person feel good to know that they can also see that you are trying your best to get them great results. I do feel that we are a leading company and do give them a great experience.
Liesl said:
on Monday 03-Apr-17 09:35 AM
It's nice to received from positive feedback as well, it's encouraging and drives you to want to do even better next time
Suzanne said:
on Friday 31-Mar-17 10:43 AM
This is awesome! Well done. This makes what we do so much more worth it. I know that even in my personal capacity, if someone just says something small like "You are a star", you feel appreciated and automatically work harder. This is what keeps everything going.
Ashleigh said:
on Friday 31-Mar-17 10:04 AM
I love receiving testimonials on our services and outcomes from our clients. It really encourages you to better yourself more for the next client so that they can too have the same positive testimonials too. A happy client makes you feel like you have done your job well and that you have helped them through one of the most hardest times of their lives.
Dune said:
on Friday 31-Mar-17 09:54 AM
When you receive an email like this from a client it makes all the hard work, sweat and tears worth while. It is true it is not always about the money, the part that makes you feel great is when you have a satisfied client that expresses their gratitude and acknowledges the hard work that you have put into their case.
Zindy said:
on Friday 31-Mar-17 09:42 AM
The best compliment you can give is a referral, When clients send such touching testimonials, People get encouraged and trust the company to receive the same good service.
Tamaryn said:
on Thursday 30-Mar-17 09:44 AM
I love the human element that we encounter in the work that we do, and when we receive a letter like this it makes it all the more worthwhile. Thank you to the clients who take the time to share their stories with us.
Liz said:
on Thursday 30-Mar-17 09:26 AM
It is so motivating to receive kind words from clients whose lives have been impacted in such a huge way through no fault of their own, and to know that you have contributed, even in the smallest way, in alleviating their suffering and giving them hope for the future.
Jolene said:
on Wednesday 29-Mar-17 05:46 PM
Word of mouth is one of the best advertising methods. If you have a good reputation in business you are sorted. Good feedback like this is really motivating and it is heartwarming to know we make such a big difference in the lives of our clients.
Brenda van den Bergh said:
on Wednesday 29-Mar-17 05:40 PM
It is extremely good to receive compliments from clients after their claims have been settled. It is extremely motivating as you feel that you are working for a purpose. People's lives have been turned upside down due to car accidents and we have the opportunity to give them a glimpse of hope for their future. It is a rewarding job.
Angelique Jurgens said:
on Wednesday 29-Mar-17 05:36 PM
Such a heart-felt compliment. It is extremely motivating when a client sends emails such as this. It is even more motivating when a client remembers your name and mentions you :) It is great working at a place knowing you changed someone's life and helped out a client.
Nikita said:
on Wednesday 29-Mar-17 04:14 PM
The "thank you" is all I really look forward to after the trial. Just to know that you have made a difference in someone's life is so fulfilling. I don't think clients always realize how important and motivating their input is after the fact.
Sinead said:
on Tuesday 28-Mar-17 05:22 PM
It's always nice to hear how grateful our clients are. It only motivates us more to do the same for other clients.
Not only that, but it's just great to know that there are people out there who appreciate what one does for them - work wise and in their personal lives
Sarah said:
on Tuesday 28-Mar-17 05:19 PM
I enjoy reading about how happy the client was with our service and how we helped him in their life. It is motivation to do better. We have a great team here. Keep up the good work
Thabitha said:
on Tuesday 28-Mar-17 10:31 AM
Positive feedback motivate everyone especially the word THANK YOU it’s a powerful word that motivate people to go extra mile or put more effort.
Michelle said:
on Tuesday 28-Mar-17 08:04 AM
Positive feedback from clients always give one motivation again. It is nice to hear good things and sometimes bad as well just to get better than you already are.
Joyce said:
on Monday 27-Mar-17 05:41 PM
I think good feedback from clients it is so nice, so encouraging, adding more energy to do more excellent work
Angelique P said:
on Monday 27-Mar-17 03:08 PM
I think it’s the best reward if a client complements you on your work and to know that they are happy with your work.
De Broglio Attorneys is definitely one of the firms with the most positive feedback from clients.
I think it’s so important to keep your clients happy all the time because they will bring in more clients for you.
Word of mouth is a very powerful thing. Keep it up!!
patrick said:
on Monday 27-Mar-17 01:57 PM
nothing completes any job like a client which comes back to thank you.it gives anybody energy and tell us that we touch lives in many respects.
Daniella said:
on Monday 27-Mar-17 01:42 PM
Its Always nice to get recognition and praise. It really shows that you are appreciated and your hard work is noticed by clients which is awesome.
Henrietta said:
on Monday 27-Mar-17 01:21 PM
Gratitude is such a powerful emotion, to feel it and to receive it. A simple thank you goes a long way and definitely makes a person feel proud and good of what they did, makes you more optimistic and motivational. It makes one feel appreciated and in return makes you positive.
Helen said:
on Monday 27-Mar-17 01:14 PM
I love reading feedback from all our clients, it is very motivating and make you work more and harder! I was telling my husband other day that I am blessed to do work I am doing now, because we do change some people's lives and make difference in their future!!!
Mathilda said:
on Monday 27-Mar-17 12:19 PM
It’s always nice to receive a Thank You from a Client; it makes you feel that you have made a little difference in their lives
It gives me new motivation to be better in what I do
Bianca said:
on Monday 27-Mar-17 11:15 AM
Receiving thank you messages from clients is extremely rewarding and special. It gives me great satisfaction knowing that we as a team have positively influenced someone's life by doing our jobs to the best of our ability. It's not just attending to something on a matter, it is making a difference in someone's future and effecting their life's in a positive manner.
Cornelie said:
on Monday 27-Mar-17 11:06 AM
It is always nice to see that the hard work we put in for the clients after the bad experience they had gets rewarded.
Nina said:
on Monday 27-Mar-17 10:36 AM
Alway great to receive compliments for the work you have done. it certainly motivates you to work even harder and it is nice to see that some people appreciate the effort you put in.
Lucretia said:
on Monday 27-Mar-17 09:44 AM
What an awesome thank you note from a happy client. Well done to Michael and the entire De Broglio Team that assisted Chris. It does make one proud to be part of the amazing team. Congrats guys, as said many times before, "you guys rock" :-)
Zanell said:
on Monday 27-Mar-17 09:41 AM
Always motivating to get such awesome emails from clients, it really motivates a person and makes all your efforts feel worth it at the end of the day. Always nice to have clients who appreciate you.
Brenda Du Toit said:
on Monday 27-Mar-17 09:37 AM
It motivates you more to work harder if you receiving messages such as this one from clients.Its nice to see how client appreciates all the work you do for them.
Jessica M said:
on Monday 27-Mar-17 09:34 AM
This does make me happy to see, it makes our work so much more worth doing it. Sometimes I get attached to the clients, but that's not bad either. I love our good results.
Nicolle said:
on Monday 27-Mar-17 09:23 AM
Honestly, the best reward is often the reward of gratitude. You see it from personal relationships to work relationships. More often than not, you would find that a company, team or department are the most successful when there is an attitude of gratitude.
Melissa said:
on Monday 27-Mar-17 09:21 AM
It is always nice to see that clients appreciate the things you do for them. It motivates you by working 10 times harder than you did before.
Jadine said:
on Monday 27-Mar-17 09:21 AM
Receiving messages such as this one is a big motivation. It serves as a reminder that what we do really impact peoples lives in a significant way.
Melissa van Tellingen said:
on Monday 27-Mar-17 09:17 AM
Results and clients like this make all the hard work worth it. It makes us feel like we make a difference in some peoples lifes. Keep up the good work guys.
Alexis said:
on Monday 27-Mar-17 09:13 AM
It is always welcoming to receive such positive feedback. It makes you feel good to know that you were there and assisted in satisfying a client and getting them what they deserve
Jessica Apfel said:
on Monday 27-Mar-17 09:01 AM
Reading this is certainly motivational and simply inspires me to do my job that much better! Knowing that we can have such an impact on a clients life is so fulfilling!
Johannesburg based attorney specializing in personal injury matters including Road Accident Fund claims and medical negligence matters. My interests include golf, reading and the internet and the way it is constantly developing. I have a passion for life and a desire for less stress!
