I am not sure whether it is the hotter weather, or it is just an “end of year syndrome”, but I do find that people’s tempers seem to rise more speedily at this time of the year. In my 15 years of practice we have a disproportionate number of client complaints in the last six weeks of the year, compared to any other time of the year and this pattern repeats itself every year – so much so, that I actually warn my staff about it and tell them to be extra prepared! I would love to know if people conducting business in colder climates have the same issues, so I can narrow it down to whether it is an end of year syndrome or it is the heat – or it is both? I tend to think it is a combination of both, because by early January, most people seem to be way calmer after a two week break!