I see that the State President has said that you can tweet any problems to him on his Twitter account @SAPresident or via e-mail to [email protected]. I think it is great that we are encouraged to come forward like that and obviously it encourages a democracy and gives us all the chance to vent our frustrations or anger or propose an idea.

I think sometimes people complain and protest a little bit too much, because often they complain that something is never being fixed, for example when they have never written to somebody and told them it is out of order. I am quite sure if you are driving along the road, on the way to Hartbeespoort dam, and the robots were out of order, that each person thinks it is unacceptable that it is not fixed – but how many people go through the effort of finding out which municipality is in charge of that area, and then advising them of it? If they are not told about it, they cannot be expected to automatically and instantly know and to fix it immediately. Making things better in our country, or indeed in your own company, starts with raising the problems and letting people know about them and thereafter tackling them.